by Ablettablet
Visitor

I've had a new SIM in 4 days, but the top-up I bought isn't in my account yet?

Hi ...

 

has as anyone else experienced this?

 

I popped the new SIM in on Friday morning understanding that this was all I needed to do. The leaflet that came with the SIM said my top-up would be applied within 2 days. 

 

Here I am on Monday still waiting for my top-up so that I can access the data plan I originally bought the card to access whilst we were away at the weekend.

 

Any assistance is greatly appreciated.

 

MT

 

Vicki

1 REPLY 1
by
EE Community Support Team

Re: I've had a new SIM in 4 days, but the top-up I bought isn't in my account ye

Good afternoon @Ablettablet

 

Thanks for posting in community 🙂

 

Was the SIM brand new?  

 

Or

 

was it a replacement?

 

Is it SIM only?

 

Or 

 

a pay as you go EE SIM card?

 

Please see our How to activate your new EE SIM Card post.

 

I would recommend a call into customer services and they will be able to help and rectify this.

 

Thank you

 

Richard

 

:)​​​​​​​

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