by June1948 Contributor
Contributor

I've accidentally stopped payment on my account for phone

On Monday I accidentally stopped payments from my bank I phoned you Monday after I had done this.I also phoned Tues I was told it hadn't been stopped yet.I was ment to cancel the phone I took out for my daughter who passed away as her contract had ended .I'm so upset over this I need you to get in touch with my bank so payments are continuing .I'm 70 and so stressed over this matter.Phone number is xxxxxxxxxx it's the one I got for my son-in-law I pay through Lloyds Bank please help me sort this matter out .I also have broadband with you .June

xxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

10 REPLIES 10
by June1948 Contributor
Contributor

Re: I've accidentally stopped payment on my account for phone

Thank you .
by June1948 Contributor
Contributor

Re: I've accidentally stopped payment on my account for phone

Chris
All sorted I had rang them Monday and Tuesday they told me it hadn't been cancelled rang again today and got it sorted thank you for your help. June.

Sent from my Xperia by Sony smartphone
by June1948 Contributor
Contributor

Re: I've accidentally stopped payment on my account for phone

Thank you I'm so worried about it .
by Grand Master
Grand Master

Re: I've accidentally stopped payment on my account for phone

@June1948  sorry for your loss,  You’ll need to call customer services about this as this is just a public forum not customer services and there is no account access from here. 

by June1948 Contributor
Contributor

Re: I've accidentally stopped payment on my account for phone

Can you please remove my question as I thought you was really it self as I put my details on post thank you sorry .

by Grand Master
Grand Master

Re: I've accidentally stopped payment on my account for phone

@June1948  I’ve informed the moderators to remove your information.   

by June1948 Contributor
Contributor

Re: I've accidentally stopped payment on my account for phone

Is it possible to have my question taken off I thought I was writing to customer service I've never been in touch before and put personal information on thank you .

by June1948 Contributor
Contributor

Re: I've accidentally stopped payment on my account for phone

Thank you for your help .

by Grand Master
Grand Master

Re: I've accidentally stopped payment on my account for phone

Your personal info has been removed. No harm done!

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by
EE Community Support Team

Re: I've accidentally stopped payment on my account for phone

Hi @June1948

 

Welcome to the community, I'm terribly sorry to hear of your situation. Please accept our deepest condolences.

 

As you can see, your personal information has been removed.

 

Did you manage to get everything sorted through customer services

 

Please let us know so that we can do our best to get you some help.

 

Chris

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