by Tarahudd Investigator
Investigator

I've a fixed add on that I want to cancel

 
6 REPLIES 6
by Grand Master
Grand Master

Re: I've a fixed add on that I want to cancel

@Tarahudd : If it a recurring data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

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by
EE Community Support Team

Re: I've a fixed add on that I want to cancel

Hi @Tarahudd

 

Welcome to the community. 

 

Have you managed to cancel your add-on following @XRaySpeX's advice?

 

Which add-on is it?


Chris

by Tarahudd Investigator
Investigator

Re: I've a fixed add on that I want to cancel

Hi
I'm not sure, I've text stop to cancel it. It's for a 1GB extra data which I needed once (had alot of updating to do which ate my data).

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by
EE Community Support Team

Re: I've a fixed add on that I want to cancel

Did you text STOP 1GB ADD-ON, @Terahudd?


Chris

by Tarahudd Investigator
Investigator

Re: I've a fixed add on that I want to cancel

Yes I did Chris, nothing has shown up yet. When I went onto my add ons on my ee account it didn't give me an option to cancel?

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by
EE Community Support Team

Re: I've a fixed add on that I want to cancel

Give it a while, you should get a text back from 150, @Tarahudd.

 

If you don't, I recommend speaking to the Mobile Care team who'll be able to do it for you.

 

Chris

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