by Mariiakq Investigator
Investigator

I used my data add on and I need more data but cannot purchase more data?

Hello,

 

I'm.currently away from home and I have used my full data on my plan .. so I purchased 1GB which is almost over.

 

I need more data but we doesn't not allow me to get another data add on.. any other way that I can get data? 

 

Thanks,

Maria

5 REPLIES 5
by Grand Master
Grand Master

Re: I used my data add on and I need more data but cannot purchase more data?

What does http://add-on.ee.co.uk/purchase when not connected to WiFi offer you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Mariiakq Investigator
Investigator

Re: I used my data add on and I need more data but cannot purchase more data?

It does not allow me to purchase another add on as I have already selected one which has expired and it will renew on the date of my plan. 

 

I need a different option that allows me to add extra data before the date of my plan renews.

 

 

by Grand Master
Grand Master

Re: I used my data add on and I need more data but cannot purchase more data?

Try to get rid of the recurring 1GB add-on by texting STOP 1GB ADD-ON to 150 and then see if you can buy another.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Mariiakq Investigator
Investigator

Re: I used my data add on and I need more data but cannot purchase more data?

I tried that as well.. still didn't work and didn't get rid of reoccurring 1GB 😞 .. I'm stuck 

by
EE Community Support Team

Re: I used my data add on and I need more data but cannot purchase more data?

Good Morning @Mariiakq

 

Thanks for coming to the community. 

 

I can see you have already been provided some great advice from @XRaySpeX

 

Has your data ran out? Once this has ran out you should be prompted to purchase more data. 

 

You should be able to remove a data add-on by logging in to your My EE account and following these steps:

 

Log in to your My EE App > Plan & add-ons > Add-ons > Select your add-on you wish to remove

 

If this shows as a fixed add-on our mobile care team will need to remove this for you.

 

Speak soon, 

 

Katie 🙂

Let's get started

Join the EE Community to ask, answer, learn and share.