by JackiH
Explorer

I used 0MB of 4GB data yet received a text to say I had run out of data??

I have never used my data allowance yet I received a text to say I had gone over my allowance when I checked my usage it said 0mb used of 4gb???

4 REPLIES 4
by
EE Employee

Re: I used 0MB of 4GB data yet received a text to say I had run out of data??

Hello @JackiH

 

Welcome to the EE Community! Smiley Happy

 

What's your billing date?

 

Have you tried re-booting your phone?

 

Thanks - Karen. Smiley Happy

 

 

by JackiH
Explorer

Re: I used 0MB of 4GB data yet received a text to say I had run out of data??

My billing date is the 4th of the month, I have not re-booted lately, for the last 3 months I have used 0mb of my 4gb allowance yet I received a text saying I had exceeded my allowance on the 24 May, this is happening to my husband as well as hundreds of others??

by Grand Master
Grand Master

Re: I used 0MB of 4GB data yet received a text to say I had run out of data??

100s of others?  First I’ve heard of this.  

by
EE Employee

Re: I used 0MB of 4GB data yet received a text to say I had run out of data??

Hi @JackiH

 

There are not any known issues that we're aware of.

 

Has this just happened the once or is it happening every month?

 

Since your billing date has refreshed are you able to use data OK now?

 

Thanks - Karen. Smiley Happy

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