by Deborah96
Visitor

I need help. Data has run out 1st time as WiFi/phone has been playing up.help

Don’t think I should have to pay for new data as my WiFi connection has been poor it doesn’t connect to known networks and disconnects randomly when I connect it manually 

2 REPLIES 2
by Grand Master
Grand Master

Re: I need help. Data has run out 1st time as WiFi/phone has been playing up.hel

Hi @Deborah96

 

You don't want to pay for data because you are connected to a poor WiFi connection? 

 

Are you also on EE broadband? What device do you have? 

 

Thanks




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by eleiyas Established Contributor
Established Contributor

Re: I need help. Data has run out 1st time as WiFi/phone has been playing up.hel

@Deborah96

 

a few questions to see if I can help:

- are you a long distance away from the router when trying to connect? 

- if you stand next to the router and connect to the wi-fi, do you have max bars signal strength?

- as @Northerner asked, are you on EE broadband or a different ISP?

 

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