by Baber1 Investigator
Investigator

I’m in Turkey. Why has my 4g been switched off?

On Saturday I did a 6-hour drive in Turkey using Waze. I checked Roaming before leaving the UK. 

 

On Sunday I got a txt from EE saying I’d used 100% of chargeable services and ever since I haven’t been able to call or use data.

 

Today I got a txt saying I have 4.8 gb of data remaining.

 

Does anyone know what’s going on? I need to be able to use Waze to make the return journey on Saturday. 

 

HELP!

 

Thank you

 

Baber1

 

 

10 REPLIES 10
by
EE Community Support Team

Re: I’m in Turkey. Why has my 4g been switched off?

Hi there @Baber1

 

Thanks for posting on the community/

 

Are you able to make calls and send texts?

 

Did you purchase a data add-on to use in Turkey?

 

Speak soon 🙂

 

Leanne.

by Grand Master
Grand Master

Re: I’m in Turkey. Why has my 4g been switched off?

@Baber1   Your allowances don’t cover you in Turkey. If you’ve used up your chargeable allowances this means you’ve used up what your allowed to spend on out of allowances charges.    In other words your bill might be quite high. 

by Baber1 Investigator
Investigator

Re: I’m in Turkey. Why has my 4g been switched off?

Hi Leanne

No, I’m not able to make calls or send txts, not even via WiFi.

I thought I’d bought a data pack but evidently not.

Any suggestions what to do next? I absolutely have to be able to use Waze on Saturday.

Regards,

Andrew
+xxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

by
EE Community Support Team

Re: I’m in Turkey. Why has my 4g been switched off?

Hi @Baber1

 

Thanks for coming back to me.

 

We will need to get this looked into for you.

 

Can you receive calls?

 

Or, do you have anyone with you that can receive calls with a UK mobile?

 

Leanne.

by Baber1 Investigator
Investigator

Re: I’m in Turkey. Why has my 4g been switched off?

Definitely on WhatsApp, if we agree a specific time tomorrow or Wednesday as I’ll need WiFi (it’s after 10 here). If not, I’m meeting a friend tomorrow and I can send you their UK mobile number.
by
EE Community Support Team

Re: I’m in Turkey. Why has my 4g been switched off?

Hi @Baber1,

 

I've sent you a private message.

 

Thanks 🙂

 

James

by Baber1 Investigator
Investigator

Re: I’m in Turkey. Why has my 4g been switched off?

I’m begging the forum because I’m desperate. Will someone from EE call xxxxx on this number: xxxxxxxxxxx and give him a a lot before 1.30 BST when he and I can be in the same room and I can take a call to get this sorted?

 

After 1.30 I won’t have access to a YK phone. If I don’t have 4G by Saturday I don’t know my children and I are going to navigate a 6-hour drive on Turkish roads. 

 

Please do this asap.

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

by Baber1 Investigator
Investigator

Re: I’m in Turkey. Why has my 4g been switched off?

I wouldn’t need to if someone would do something to help. 

by Baber1 Investigator
Investigator

Re: I’m in Turkey. Why has my 4g been switched off?

I also have the user’s permission to post his number. How is anyone going to know which number to call if you’ve blanked it?

by
EE Community Support Team

Re: I’m in Turkey. Why has my 4g been switched off?

Hi @Baber1

 

Could you reply to the private message that was sent to you so we can get you a call.

 

Hope to hear back from you soon.

 

Leanne,

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