by SMcG
Explorer

I’m in Japan, have bought roaming data add on but it doesn’t work. Any advice?

 
4 REPLIES 4
by Grand Master
Grand Master

Re: I’m in Japan, have bought roaming data add on but it doesn’t work. Any advic

@SMcG  Did you activate roaming on your account before you left the UK ? 

by SMcG
Explorer

Re: I’m in Japan, have bought roaming data add on but it doesn’t work. Any advic

I believe so but can’t be 100% sure - how can I check or get it activated so data does work? Is that something you can help with?

Sent from my iPhone
by Grand Master
Grand Master

Re: I’m in Japan, have bought roaming data add on but it doesn’t work. Any advic

@SMcG  Have you enabled Data roaming on the device?  It’s under Settings>Mobike data>Mobile Data Options.  Toggle data roaming on. 

by
EE Community Support Team

Re: I’m in Japan, have bought roaming data add on but it doesn’t work. Any advic

Hello @SMcG

 

Thanks for posting on the community.

 

Has the advice from @Chris_B got the data working for you?

 

If not, can you make calls and send texts?

 

Hope you're having an amazing time in Japan 🙂

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