by Warda2930
New Member

I’m in Germany but my data isn’t working?

 
5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: I’m in Germany but my data isn’t working?

Hi @Warda2930  and welcome to the community.

 

Can you try to log into MyEE and go to Manage device, make sure you have activated roaming and international calls.

Or If you have the MyEE app, go to usage controls, activate use phone abroad and make international and premium calls

 

Let us know if it works or not and we'll try and help further.

 

roaming.jpg

by Furnak
Explorer

Re: I’m in Germany but my data isn’t working?

I'm in Sweden and my data isn't working either.

Still got a few months before Brexit, but from the state of the boards looks like EE has done something to break EU roaming.

by Ace Contributor
Ace Contributor

Re: I’m in Germany but my data isn’t working?

Hi @Furnak. Has roaming worked previously for you? Can you check your account and see if it's enabled, as per my previous post?

 

Have you tried rebooting and manually selecting a network?

by Furnak
Explorer

Re: I’m in Germany but my data isn’t working?

Hand up... my bad.

So, it's not actually EE's fault, it's Tele2 SE, looks like they're doing something with the data connection and blocking a whole range of web sites! inc Facebook, Instagram, Reddit etc etc..

Using a VPN on the phone bypasses their stupid.

by Ace Contributor
Ace Contributor

Re: I’m in Germany but my data isn’t working?

@Furnak  Glad it's working though could still be an EE issue as all data is sent back to the UK, but a VPN bypasses any inspection by EE. Hopefully it'll fix itself shortly and you won't need the VPN.

 

@Warda2930  Have you had any success getting roaming working?

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