by KarlAshleyStree Established Contributor
Established Contributor

I'm abroad and my phone isn't working. Its says "no service" !!

I'm abroad and my phone isn't working. Its says "no service" !!

8 REPLIES 8
by
EE Employee

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi and welcome to the Community @KarlAshleyStree

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Please may I know which country you are in?

 

Many thanks,

 

Lee

by KarlAshleyStree Established Contributor
Established Contributor

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi Lee,

 

Thanks for the response.

 

I am in Budapest, I've done a manual search and its coming up with Telekom HU, Telenor HU and Vodafone HU

 

Thanks

by KarlAshleyStree Established Contributor
Established Contributor

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi @Lee_H

 

I have tried calling you but it fails because i have no network.

 

I have just check my settings and I'm not set up for Roaming!!

 

I tried to change it but it says it cannot do it automatically!

 

Can you please do it for me?

 

by
EE Employee

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi @KarlAshleyStree

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by KarlAshleyStree Established Contributor
Established Contributor

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Thanks @Lee_H

 

Do i just wait untill someone is free?

 

At the moment all the link says is

 

"Want to chat?


Thanks for contacting us on our social channels. If it’s within our opening hours and an agent is available, you can begin a chat. Our opening hours are 8am start, and 9pm finish, 7 days per week"

 

And nothing else

by
EE Employee

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi @KarlAshleyStree

 

The chat availability will appear once an operator is free.

 

Many thanks,

 

Lee

by KarlAshleyStree Established Contributor
Established Contributor

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi @Lee_H

 

I have been waiting for something to appear in this blank bar for well over an hour and nothing has changed!

 

I am in a foreign country with a phone with no use! I need help!

 

I have used EE chat several times before and never have I waiting this long…

 

by
EE Employee

Re: I'm abroad and my phone isn't working. Its says "no service" !!

Hi @KarlAshleyStree

 

If you are experiencing issues I will certainly feed that back.

 

Please do contact us using an alternative phone via Customer Services.

 

Many thanks,

 

Lee

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