by Ayton
Explorer

I just upgraded phone can only get 3G now

I have just upgraded my phone but now I can’t get 4g

5 REPLIES 5
by Star Contributor
Star Contributor

Re: I just upgraded phone can only get 3G now

What phone have you upgraded to and where did you get it from?

by Grand Master
Grand Master

Re: I just upgraded phone can only get 3G now

Hi @Ayton 

 

Is 4G or LTE active under network settings? 

 

Are you in a 4G area.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by Ayton
Explorer

Re: I just upgraded phone can only get 3G now

>From an iPhone 6 Plus to a 7 plus and the phone has been recently opened
from Vodafone
by Grand Master
Grand Master

Re: I just upgraded phone can only get 3G now

@Ayton   Have you deleted the profile within Settings>General>Profile ? 

by
EE Community Support Team

Re: I just upgraded phone can only get 3G now

Hi there @Ayton

 

Welcome to the community.

 

Has the advice from @Chris_B helped get 4G working for you?

 

Let us know how you're getting on 🙂

 

Leanne.

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