by elliebound1975 Investigator
Investigator

I just did a sim upgrade but I still have a 1gb add on I no longer want

 
5 REPLIES 5
by
EE Community Support Team

Re: I just did a sim upgrade but I still have a 1gb add on I no longer want

Hi @elliebound1975,

 

Thanks for visiting the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Have you tried removing the add-on in My EE?

 

James

by elliebound1975 Investigator
Investigator

Re: I just did a sim upgrade but I still have a 1gb add on I no longer want

I’m on a pay monthly plan. I tried removing the addd on from my phone. Do you think it needs to be done from a pc? Or do I need to wait till the date in the month it runs to?

by
EE Community Support Team

Re: I just did a sim upgrade but I still have a 1gb add on I no longer want

Hi @elliebound1975,

 

I would get in touch with customer services and they'll remove it straight away for you.

 

Thanks

 

James

by elliebound1975 Investigator
Investigator

Re: I just did a sim upgrade but I still have a 1gb add on I no longer want

Thanks James 

i called in and got it removed. Thanks so much for your help. 

 

by
EE Community Support Team

Re: I just did a sim upgrade but I still have a 1gb add on I no longer want

Glad you're sorted, @elliebound1975. 🙂

 

I'll let @James_B know when he's back in tomorrow. 

 

Enjoy the rest of your bank holiday Monday. 🙂

 

Chris

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