by Pimpaporn
Explorer

I just buy the simcard at airport but the internet data can't use it

I just buy the simcard at airport but the internet data can't use it . I open mobile data already. But use internet.

4 REPLIES 4
by Grand Master
Grand Master

Re: I just buy the simcard at airport but the internet data can't use it

Hi @Pimpaporn 

 

Text BA to 150. What does it say about how much data you have? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Pimpaporn
Explorer

Re: I just buy the simcard at airport but the internet data can't use it

Your current balance as of today 05:20 is £0.00. You have 500 texts, unlimited texts, unlimited minutes, 250 minutes and 3.0GB remaining until 21/09/2019 for your £15 International Pack.
You have 10.0GB remaining until 20/09/2019 for your 10GB Free Boost for 30 days. Your unlimited texts and minutes are to EE numbers only. Your last top up was £15.00 on 21/08/2019 at 20:24.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
But still cant use it
by Pimpaporn
Explorer

Re: I just buy the simcard at airport but the internet data can't use it

When i open the safari the phone show could not activate mobile data network : turn on mobile data or use wifi to access data. 

 

I check everything is open now 😞

by
EE Community Support Team

Re: I just buy the simcard at airport but the internet data can't use it

Hi @Pimpaporn 

 

Welcome to the community. 🙂

 

It seems like your plan is set up properly.

 

Please reset the network settings in the phone and let me know if it's any better:

 

Tap Settings > General > Reset > Reset Network Settings

 

Thanks

 

Chris

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