by Priyaxsa
Visitor

I haven't used my data very much, but its shown that I've used up 1.5GB of 2.

How can I recover it?

3 REPLIES 3
by Grand Master
Grand Master

Re: I haven't used my data very much, but its shown that I've used up 1.5GB of 2

Hi,

 

Check  your phone data app (normally under settings) and it should say what has used your data.

 

Unfortunately you cannot have it back if you have used it. You can buy more if needed or maybe use wifi.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I haven't used my data very much, but its shown that I've used up 1.5GB of 2

Hi @Priyaxsa

 

Welcome to the community and thank you for joining 🙂

 

I can see that you have been helped by @Northerner already.  If you have WiFi then try and use it to protect your mobile data.

 

It may be worth looking at a new price plan.

 

If you are thinking to yourself that I want to change my EE price plan - what do I need to do?  see our support article.

 

Just to confirm when you have used your data, you can't get it back.

 

To try and prevent this happening again, please take a look at our How much Internet data are you using on EE? support article.

 

I hope this all helps.

 

Let us know if you need anything else.

 

Thank you

 

Richard

 

🙂

 

 

 

 

 

 

by Grand Master
Grand Master

Re: I haven't used my data very much, but its shown that I've used up 1.5GB of 2

Try the settings for restricting background data & doing software update only over WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.