27-01-2018 02:00 PM
@Lawg69 The five gig data add-on for having EE broadband on the same account as your mobile phone is only added on your next billing cycle and not midcycle
27-01-2018 03:46 PM
It should be added to your mobile a/c within 30 days of your BB going live. Has your BB been up that long? If it has then phone CS to chase it.
27-01-2018 04:07 PM
Hello @Lawg69 when did you apply for the data boost? It can take up to 30 days from your BB go live date to be applied:
When will I get my Data Boost?
It can take up to 30 days after your home or 4GEE home broadband account goes live for your boost to kick in.
We'll send you a text to let you know when it's done.
by max1486 Tuesday
by Maisie2 Saturday