by Maggie82 Investigator
Investigator

I have no service

I have no service, I gave my wifi but that's it

11 REPLIES 11
by Grand Master
Grand Master

Re: I have no service

@Maggie82   Wi-Fi has nothing to do with your EE cellular connection.  

 

 Have you had a look at THIS ? 

 

Are you contact or payg ? 

 

Have you tried restarting the device? 

 

What device is it ?

 

 

by
EE Community Support Team

Re: I have no service

Morning @Maggie82

 

Thanks for coming to the community.

 

If you can let us know the answers to @Chris_B questions we will see what we can do to help 🙂

 

Thanks, Leanne.

by Maggie82 Investigator
Investigator

Re: I have no service

My phone just keeps saying searching. I've turned the phone on and off, reset my network settings and it still says searching what can I do? 

by Grand Master
Grand Master

Re: I have no service

@Maggie82  Can you try a different SIM card in your device?  

by
EE Community Support Team

Re: I have no service

Hi @Maggie82

 

Please check your postcode on our network status checker.

 

Are you aware of any other EE customers having a problem in the area?

 

Chris

 

 

by Maggie82 Investigator
Investigator

Re: I have no service

Everyone who I know who has EE in my area is fine 

by Grand Master
Grand Master

Re: I have no service

@Maggie82  Can you try a different SIM card in your device as your sim might be faulty and so needs replacing.  

by
EE Community Support Team

Re: I have no service

Did you check the network status checker, @Maggie82?

 

Is your phone pay monthly or pay as you go?

 

Chris

by Maggie82 Investigator
Investigator

Re: I have no service

I did yes and is says there's a problem in my area but when I go to work which isn't near where I live it still says searching, and my phones been like this since Thursday afternoon 

by
EE Community Support Team

Re: I have no service

Thanks for checking that. 

 

Our engineers will be working to restore the service as soon as possible.

 

Have you checked the postcode for your work area too, @Maggie82?

 

I recommend, next time you're out of the area that's having the problem, turning your phone off and back on again, to re-start the searching process.

 

This may help re-store the service on your phone.

 

Chris

by Grand Master
Grand Master

Re: I have no service

@Maggie82 Can you try a different SIM card in the device as you might ha be a faulty SIM card.   You can get a £1 PAYG SIM card from a supermarket to test with. 

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