25-11-2017 08:51 PM
Can anyone help and let me know why there is no network in Greater London with relation to making/ receiving phone calls in the last 2 days?
25-11-2017 10:00 PM
25-11-2017 10:06 PM
Hi Northerner! Thank you for your kind response. Since I have never had this problem with EE in my Greater London area location which is covered by the network, I think that this is a network problem too. I will try the solution you recommended. If it does not work, I will physically pay the EE shop a visit.
It is unacceptable to have no cover for 2 days, or at anytime! Thanks anyway.
25-11-2017 10:15 PM
25-11-2017 10:54 PM
I could not make nor receive calls in the last 2 days. I checked and there was no problem with Network Status in my area location (Greater London).
However, I have used the EE VOWIFI service you recommended and this has proved useful. I will not be paying the EE shop a visit now. Thanks much for helping. Have a great weekend.
26-11-2017 09:36 AM
Thanks for getting back to us about this @Naya8
I'm glad that WiFi calling is proving useful for you.
Although that is helping, I still recommend reporting a problem on the status checker that @Northerner referred to.
That way our technical support team will look into what is causing the issue and send you updates.
27-11-2017 12:35 PM
Try changing SIMS, if it does not work, obviously reset your phone (settings and all) and see if it solves the problem.
I generally have a similar problem when the network is unavailable on your first attempt making a call then second attempt works fine - seems like it is going throught a checking or recording phase with the network.
In central London you also have the problem when there are too many people for the network and this resolves after a few seconds or minutes.
27-11-2017 01:17 PM
I have been a monthly subscriber with EE for more than 5 years and do not have another SIM to change with me: I have also never had this problem before in the location where I am at. I did report the issue, and received a text to say the problem was fixed. I checked, and this is frustratingly, not the case. I do not know why this is!
I enabled EE VOWIFI instead and am presently using WIFI calling, texting ...
PS: How does one use a service which the provider EE claims has a problem resolved when this is not the case?! It does not even begin to make sense! How many times should a problem be reported to the Technical Team of the provider EE who claim it is sorted, yet it has not been resolved?! This ‘matter’ is unacceptable: resolution is required.
28-11-2017 04:52 PM
28-11-2017 05:19 PM - edited 28-11-2017 05:19 PM
I'm delighted that you're all back up and running, @Naya8. 😄
It sounds like the person in store done a fabulous job.
Thank you for sharing the solution to your problem. I'll bear this reset method in mind when helping people going forward.
As a thank you for sharing this, I would like to send you a little gift from EE.
I've sent you a private message, please take a look at your inbox.
I'm sure we'll have a brilliant festive season. We have a marvellous party planned courtesy of @Richard_C's amazing party planning skills.
I hope you have an excellent time too.