by Andrea54 Investigator
Investigator

I have no Mobile Data or network coverage, any ideas?

 
16 REPLIES 16
by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Hello there @Andrea54

 

Thanks for coming to the community.

 

What device are you using?

 

Do we have any problems showing on the EE network status checker for your area?

 

Speak soon, Leanne.

by Jennymartin1982 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

My phone has just lost service too i have bars but saying emergency calls only!!!

by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Hello @Jennymartin1982

 

Thanks for posting on the community.

 

 Is there any network problems showing on the EE network status checker for your area?

 

What phone are you using?

 

Leanne.

by Jennymartin1982 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

Hi, its saying theres no issues. Am using the new samsung a5

by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Thanks @Jennymartin1982

 

When did you get the Samsung?

 

Did you get a new SIM card?

 

Leanne.

by Jennymartin1982 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

I got in july,i just had to put in my old sim. Im going on holidays tmo so really hoping its sorted. This happened about 6 weeks ago.. and after about 3 hours the service came back

by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Hi @Jennymartin1982

 

Have you tried restarting the phone?

 

Is anyone else with you on EE?

 

If so, do they have service?

 

Leanne.

by Jennymartin1982 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

No there on 02!yea ive re started it.. turned ito ff and on.. turned it to airplane mode. Shall i wait another few hrs and then maybe ring?

by Jennymartin1982 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

I have full bars at the min.. could it be the sim?

by Andrea54 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

I have no bars at all, emergency calls only. it was fine 2 days ago. the mobile data tab is no longer usable either!
by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Hi @Jennymartin1982

 

Are you able to try the SIM in another phone at all?

 

This will help us to see if it's the SIM card.

 

Thanks.

 

 

by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Hi @Andrea54

 

Can you let me know the below, so I can help you with this 🙂

 

What device are you using?

 

Do we have any problems showing on the EE network status checker for your area?

 

Leanne.

by Jennymartin1982 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

I cant find the plastic thing to put the sim.into my old phone. I will look foe it though.

by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Let me know how you get on @Jennymartin1982

 

You can pop into an EE store if you have one close and they can test this for you .

 

If this is your SIM, take photo ID with you such as a passport and the store will be able to replace this for you.

 

Thanks, Leanne 🙂

by Andrea54 Investigator
Investigator

Re: I have no Mobile Data or network coverage, any ideas?

Thank you. My phone is a HUAWEI P smart.

by
EE Community Support Team

Re: I have no Mobile Data or network coverage, any ideas?

Morning @Andrea54

 

Is this happening in all areas?

 

Have you restarted your Huawei?

 

Speak soon, Leanne.

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