09-01-2018 01:16 AM
Took out max plan and upgraded phone 3 weeks ago. Was told would work automatically on arrival in Oz and I need do nothing.....it doesn’t. Keep getting EE messages re Roaming charges but unable to access data or my monthly allowance as I was promised. Help please! Many thanks!
09-01-2018 01:21 AM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
09-01-2018 01:21 AM - edited 09-01-2018 01:21 AM
Hello @John1963 did you enable roaming before traveling:
Information on what to do when having problems abroad:
09-01-2018 07:57 AM
Surely roaming should be automatically enabled on a max plan. That's what I was told and is certainly the case for me?
09-01-2018 10:47 AM
Thanks for coming here for help.
Our customer services team will be able to help remove the international bars or activate Roaming if this is required.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Have a great time 🙂
by max1486 Tuesday