by myoldpal20 Investigator
Investigator

I have just bought an second hand phone that I want to use 4G calling on

Hi!

 

I have just bought a second hand Sony Xperia XZ Premium from an entertainment exchange.  I am wanting to use 4G calling and WiFi calling on it but can't because it isn't an EE device (it was a Vodafone device that the original owner unlocked).  Is there any way I can enable this either vi software or sending it off to EE's tech team?  Thanks!

6 REPLIES 6
by
EE Employee

Re: I have just bought an second hand phone that I want to use 4G calling on

Hi @myoldpal20 and welcome to the community.

 

4G Calling is only XZ premiums purchased directly from ourselves via Telesales, Retail or Webshop.

 

Many thanks,

 

Lee

by myoldpal20 Investigator
Investigator

Re: I have just bought an second hand phone that I want to use 4G calling on

@Lee_H

 

I am aware of that.  I have been an EE customer for a long time.  What I was actually asking was can the device be sent to EE's Tech Team to be sim locked to EE with EE's software so I can use these features.  

by
EE Employee

Re: I have just bought an second hand phone that I want to use 4G calling on

Hi @myoldpal20

 

Unfortunately, our technical teams will not be able to do this.

 

Many thanks,

 

Lee

 

by Grand Master
Grand Master

Re: I have just bought an second hand phone that I want to use 4G calling on

@myoldpal20  You could flash the device with EE firmware yourself but you take all responsibility for doing this in case it goes wrong.

 

and Google is your friend. 

by myoldpal20 Investigator
Investigator

Re: I have just bought an second hand phone that I want to use 4G calling on

Thank you.  How on earth do I find EE's official firmware for the Sony Xperia XZ Premium?

A Google Search gave me so many different things about carrier firmwares but I don't know which one is EE's.  Please help me find the firmware so I can flash this to my device. 

by myoldpal20 Investigator
Investigator

Re: I have just bought an second hand phone that I want to use 4G calling on

Thank you for letting me know @Lee_H.  It was worth a try.

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