by Deb1231 Investigator
Investigator

I have had no mobile data connection for over an hour now. Any ideas?

Hi, mobile data has been working fine up until around 10:20am but I now have no connection at all.  Are there any known issues in the Manchester area or is it more likely to be a technical issue with my phone? Thanks!

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: I have had no mobile data connection for over an hour now. Any ideas?

Hi @Deb1231 

 

Have you tried turning it off and on again?

 

What does the network status checker say for your postcode? Any reported issues?

 

https://myaccount.ee.co.uk/networkchecker/checkservice

by Deb1231 Investigator
Investigator

Re: I have had no mobile data connection for over an hour now. Any ideas?

I have just turned it off and when I restarted, a awhatsapp message came through that had been sent at 10:45am but dropped off again now.

 

by Deb1231 Investigator
Investigator

Re: I have had no mobile data connection for over an hour now. Any ideas?

Thanks for the link!  No network issues!  😞

by Ace Contributor
Ace Contributor

Re: I have had no mobile data connection for over an hour now. Any ideas?

@Deb1231  Is anyone else near you on EE? Are they having problems? 

 

 

by Profile closed
Not applicable

Re: I have had no mobile data connection for over an hour now. Any ideas?

Hi @Deb1231 

 

Could be just a phantom "glitch" which might clear soon! 🤞

 

Thanks

 

BustaCrabb

by Ace Contributor
Ace Contributor

Re: I have had no mobile data connection for over an hour now. Any ideas?

As @Profile closed  it's possible it is just a small glitch in the EE matrix. If it doesn't come back soon, I'd say call EE and they can look at it in a bit more detail, it could be no one else has reported it yet.

 

Or if you're inside, pop outside and see if that helps, signal might be a bit better. 

by
EE Community Support Team

Re: I have had no mobile data connection for over an hour now. Any ideas?

Hi @Deb1231

 

Thanks for coming to the community.

 

What device are you using?

 

Can you make calls and send texts?

 

Leanne 🙂

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