by Ma19dan
Visitor

I have forgotten my password to my mobile phone

Can not get into my phone tried several times with password that I had written desperate now!

4 REPLIES 4
by Grand Master
Grand Master

Re: I have forgotten my password to my mobile phone

You mean the PIN Lock? Think you need your PUK to unlock it which you can find in your MyEE.

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by Grand Master
Grand Master

Re: I have forgotten my password to my mobile phone

@Ma19dan  The password to get in to the device is only known to yourself and unfortunately there is no override feature as that would make the password pointless as anyone could open the device.  You need to remember it.  

 

@XRaySpeX  Mobile devices can have passwords to unlock them  this is a security precaution to stop others from gaining access to that device.  Sim pin codes don’t allow over 3 attempts to use them as in this case 7 tries were used to unlock the device thus the only conclusion is that it’s not a sim pin that’s required but the device unlocked code as mentioned. 

by Brilliant Contributor
Brilliant Contributor

Re: I have forgotten my password to my mobile phone

If you can't remember the password or back up details then the only option you have is a factory reset.

 

Which will erase all data off the phone 


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by
EE Community Support Team

Re: I have forgotten my password to my mobile phone

Welcome to the community, @Ma19dan 

 

I'm sorry to hear that you've forgotten your password and are locked out of your phone.

 

If you can't remember the password, you may need to factory reset the phone.

 

What kind of phone is it?

 

Chris

 

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