by clongworth9 Investigator
Investigator

I have exceeded my mobile data allowance but I still have some left

Hi,

I get 5gb a month on my pay as you go plan. I'm due to top up again next on the 3rd June. When I text 'BA' to 150, it tells me that I have 288mb (last I checked) left, but I have an alert that says I have exceeded my data allowance. Please can you help me as to whether I really have exceeded it or whether it's just an error? I don't want to rack up a large bill! 

6 REPLIES 6
by Grand Master
Grand Master

Re: I have exceeded my mobile data allowance but I still have some left

Hi, 

 

These messages from EE are inconsistent and if you have checked with the txt code (and maybe the app) and you will still have some data then use this as your guide not the txt.

 

I would also check again after 9am.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by clongworth9 Investigator
Investigator

Re: I have exceeded my mobile data allowance but I still have some left

@northener, thank you! 

by
EE Employee

Re: I have exceeded my mobile data allowance but I still have some left

Hi and welcome to the Community.

 

What is displayed when you pop over to http://add-on.ee.co.uk/status ?

 

Many thanks,

 

Lee

by clongworth9 Investigator
Investigator

Re: I have exceeded my mobile data allowance but I still have some left

Hi Lee,

It says that I still have 151mb left out of 2.5gb (I've had boosystem every 3 months, which is why I've got 5gb)

by
EE Employee

Re: I have exceeded my mobile data allowance but I still have some left

Hi @clongworth

 

I understand now, boosts are not showing correctly within balance checkers, but this is due to be corrected in a upcoming update.

 

Don't worry you can't be charged any extra as you are on pay as you go and you will not be billed.

 

Many thanks,

 

Lee

by clongworth9 Investigator
Investigator

Re: I have exceeded my mobile data allowance but I still have some left

Thank you, @Lee_H

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