by Greenfreya1
New Member

I have brought extra data a month but want to stop it

I have brought extra data for £4.99 a month and I want to stop it how do I do that? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I have brought extra data a month but want to stop it

Hi there @Greenfreya1

 

Welcome to the community. 

 

You can remove the add on if you log in to your My EE and follow these steps:

 

Menu > Plans and Add-ons 

 

It should show under 'Removable Add-ons' if this does simply select the add-on and tap 'remove add-on'.

 

Please let me know if you have any further questions, 

 

Katie 🙂

 

If this shows under 'Fixed Add-ons' you will need to get in touch to have this removed. 

1 REPLY 1
by
EE Community Support Team
Solution

Re: I have brought extra data a month but want to stop it

Hi there @Greenfreya1

 

Welcome to the community. 

 

You can remove the add on if you log in to your My EE and follow these steps:

 

Menu > Plans and Add-ons 

 

It should show under 'Removable Add-ons' if this does simply select the add-on and tap 'remove add-on'.

 

Please let me know if you have any further questions, 

 

Katie 🙂

 

If this shows under 'Fixed Add-ons' you will need to get in touch to have this removed. 

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