by Eishman Investigator
Investigator

I have been unable to get anything higher than Edge since arriving in Paris

Hi. 

 

Since arriving in Paris earlier today I have been unable to get anything other than an Edge connection. I have tried switching to all other available networks and it's made no difference. 

Is there something I need to do?

I have the Everything Pack pay-as-you-go package 

12 REPLIES 12
by Grand Master
Grand Master

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi, 

 

What phone do you have? If an iPhone then try resetting your network under settings. 

 

Also EE arn't response for networks abroad. 

 

Thanks 

 

 




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by
EE Employee

Re: I have been unable to get anything higher than Edge since arriving in Paris

Welcome to the community @Eishman

 

Have you made sure that your data roaming is turned on?

 

Also you could try turning 4G off.

 

Let us know if you need any further help!

 

Thanks - Karen. Smiley Happy

by Eishman Investigator
Investigator

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi Karen 

 

Thanks so much. That worked. The phone was setup at one of your stores for this trip so I  assumed all the settings would have been checked. I  didn't realise there was a data roaming setting.  

 

Sorted 

 

 

by
EE Community Support Team

Re: I have been unable to get anything higher than Edge since arriving in Paris

Good morning @Eishman

 

Thanks for coming here again 🙂

 

I shall let @Karen_C the great news.

 

Enjoy Paris.

 

Thank you

 

Richard

 

🙂

 

 

by Eishman Investigator
Investigator

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi. 

Apologies but I am still getting E(edge) only. 

Anything else I can try?

by
EE Community Support Team

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi @Eishman

 

Thanks for coming back to me 🙂

 

Sorry that you have needed to with the same problem again though.

 

Have you by any chance seen our Roaming with EE - What to do if you're having problems abroad support article?

 

I'd advise to look at that, to see if any of the hints, tips and tricks could help you first.

 

Thank you

 

Richard

 

🙂

 

 

by Eishman Investigator
Investigator

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi 

 

I have followed those steps. I have an android phone that is not capable of4g.

 

Still stuck on Edge

by Grand Master
Grand Master

Re: I have been unable to get anything higher than Edge since arriving in Paris

@Eishman  You might be in a place that doesn’t have a good if at all 3G signal.  

by
EE Community Support Team

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi @Eishman,

 

@Chris_B could be correct.

 

Have you been travelling around the city or just been in one area?

 

Thanks

 

James

by Eishman Investigator
Investigator

Re: I have been unable to get anything higher than Edge since arriving in Paris

Hi. 

 

Yes. I have been traveling around the city. 

Unfortunately the only difference is the strength of the Edge signal.  

I get nothing faster than Edge 

by
EE Community Support Team

Re: I have been unable to get anything higher than Edge since arriving in Paris

Thanks for coming back to us @Eishman

 

Are you able to try the SIM in some one else’s phone at all?

 

This could help us to see if this is the phone or SIM.

 

I understand if not 🙂

by noCGN Established Contributor
Established Contributor

Re: I have been unable to get anything higher than Edge since arriving in Paris

I would try to search for networks manually and see if the phone findes other networks and what bands 2G, 3G or 4G and try to log in manually into one of the other networks.

 

Restarting the phone sometimes helps.

 

Also check the Network mode is not set to 2G only, but LTE/WCDMA/GSM mode ....

 

I would expect that in Paris one of the operators would have 4G+

http://maps.mobileworldlive.com/network.php?cid=13&cname=France

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