by Barrowman Investigator
Investigator

I have a mobile with 2 sim slots how can I use the second one for data

I have a second sim slot. I bought a data only 4 GB sim. I configured it for data and the primary sim for voice and text. I phoned EE and registered it but cannot get any sensible answer to my problem from them. I cannot see it in my EE so cannot manage it at all. Any idea how I can do so please?

7 REPLIES 7
by Grand Master
Grand Master

Re: I have a mobile with 2 sim slots how can I use the second one for data

@Barrowman   When you are looking for this second Sim card on your account are you using the mobile app or the online account ?    

 

 

And have you just purchased a 2nd SIM card or have you got one that is  register to your account or have you registered the second Sim to your account ?   They don't just show up on your account because you've stuck in one of your devices.   

by Barrowman Investigator
Investigator

Re: I have a mobile with 2 sim slots how can I use the second one for data

I rang them to top it up. I picked it up from a local shop for 99 pence so rang them and paid for it with my credit card. I specifically  asked if I could manage it online and was told it would appear within a few minutes. That was 4 days ago but I still can't see it

by
EE Employee

Re: I have a mobile with 2 sim slots how can I use the second one for data

Afternoon @Barrowman

 

You'll need to add the number in your My EE.

 

You can do this by following these steps;

  • Log in to My EE
  • Select Account Settings in the menu
  • Select My Numbers tab
  • Click Add Mobile Number

Hope this helps.

 

Thanks - Karen. Smiley Happy

by Ace Contributor
Ace Contributor

Re: I have a mobile with 2 sim slots how can I use the second one for data

Also might help if you tell us what the phone is, and you might get some advice on that. Some phones can't do 4G on the 2nd slot for example or you might have to restrict slot1 to 2G to be able to get 4G on the 2nd slot.

 

On my old Oneplus2 for example, if I had my EE sim with 4G for data, my Three SIM wouldn't work because the other slot was 2G only, and Three didn't have any 2G in my area.

by Barrowman Investigator
Investigator

Re: I have a mobile with 2 sim slots how can I use the second one for data

@chistery

It's a Motorola Moto G2  updated with Android 6.0

I have been using it a hotspot and it worked okay.

by Barrowman Investigator
Investigator

Re: I have a mobile with 2 sim slots how can I use the second one for data

@Karen_C

Thanks I did that and now I can see that sim but not my original one!!

So does that mean I can top this one  up online but have to call 150 to top my other one up?

by
EE Community Support Team

Re: I have a mobile with 2 sim slots how can I use the second one for data

Good morning 🙂

 

If you are having difficulties registering it @Barrowman then you would need to call 150 to top up.

 

Have you tried topping it up via 150 yet?

 

Also have a look at our WAYS TO TOP UP help and support pages for some alternative methods.

 

Cheers

 

Richard

 

🙂

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