by Steve1411
New Member

I have a loss of service,

Hi I have a loss of service, I’ve tried resetting my phone, taking out the SIM card and cleaning it but I still get the no service message. Is it an EE issue 

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I have a loss of service,

Hello @Steve1411 ,

 

Have you done a network check to see if there is a problem in your area? I have checked where I am and have full 4G service.

 

It could otherwise be a problem with your SIM card and you may need a new one, if the network checker does not come up with a problem. Is it just one area or other places as well?

by
EE Community Support Team

Re: I have a loss of service,

Hi @Steve1411,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

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