by tigertoes0785 Contributor
Contributor

I have a PAYG phone no internet access yet on my usage it says Free Data Usage

On my PAYG mibile account it shows every day 'Free Data Usage' to eeuk6050 i have a basic phone which cannot even access the internet so wondered what this was please.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Look for Mobile/Packet/GPRS Data under Settings & turn it OFF. Probably under Network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
13 REPLIES 13
by
EE Employee

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi and welcome to the Community @tigertoes0785

 

So I can try and assist, please may I know what type of device it is that you are using.

 

Many thanks,

 

Lee​​​​​​​

by tigertoes0785 Contributor
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi Lee its an Alcatel Onetouch 2052

Anne-Marie Coates
[MOD EDIT: Please do not post personal details onto a public forum]

by
EE Employee

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

I have done some digging on this one and can see that your device does have a basic browser.

 

This can be found in the Quick Start Guide section 7:1.

 

Hope this help,

 

Lee

 

 

 

 

 

 

by tigertoes0785 Contributor
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Thank you for your help Lee Well I had no idea it had internet access. Just gotta figure out how to turn the data off now so dont get charged for so ething not accessing. Thanks again. 

by
EE Employee

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

So I can try and help may i know are you using EE, Orange or T-Mobile?

 

Many thanks,

 

Lee

by tigertoes0785 Contributor
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi its EE

by tigertoes0785 Contributor
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Ive found where the network access is but it only said auto select or manual no option to turn off data. 

by
EE Employee

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

What reply do you get after texting AL to 150?

 

You will not be getting charged for this as you must have a data bundle included in your pack.

 

If you did not have data included you would be prompted to purchase one, as you can only use data with a bundle.

 

Many thanks,

 

Lee

by tigertoes0785 Contributor
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi Lee

 

it has just given me my current balance my last top up thats all ir says 

 

regards 

by
EE Employee

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

If you do get in contact with Customer Services they can remove the internet option from your account thought to make sure.

 

Many thanks,

 

Lee

by tigertoes0785 Contributor
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Thank you so much for all your help Lee ive learnt a lot thank you.

by
EE Employee

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

No problems at all @tigertoes0785

 

If you do need any further assistance, you know where we are 🙂

 

Cheers

 

Lee

by Grand Master
Grand Master
Solution

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Look for Mobile/Packet/GPRS Data under Settings & turn it OFF. Probably under Network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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