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Contributor

I have a PAYG phone no internet access yet on my usage it says Free Data Usage

On my PAYG mibile account it shows every day 'Free Data Usage' to eeuk6050 i have a basic phone which cannot even access the internet so wondered what this was please.

1 SOLUTION

Accepted Solutions
by
Grand Master
Solution
Accepted by topic author tigertoes0785
‎17-03-2017 04:35 PM

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Look for Mobile/Packet/GPRS Data under Settings & turn it OFF. Probably under Network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
13 REPLIES
by
EE Community Support Team

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi and welcome to the Community @tigertoes0785

 

So I can try and assist, please may I know what type of device it is that you are using.

 

Many thanks,

 

Lee​​​​​​​

by
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

[ Edited ]

Hi Lee its an Alcatel Onetouch 2052

Anne-Marie Coates
[MOD EDIT: Please do not post personal details onto a public forum]

by
EE Community Support Team

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

I have done some digging on this one and can see that your device does have a basic browser.

 

This can be found in the Quick Start Guide section 7:1.

 

Hope this help,

 

Lee

 

 

 

 

 

 

by
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Thank you for your help Lee Well I had no idea it had internet access. Just gotta figure out how to turn the data off now so dont get charged for so ething not accessing. Thanks again. 

by
EE Community Support Team

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

So I can try and help may i know are you using EE, Orange or T-Mobile?

 

Many thanks,

 

Lee

by
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi its EE

by
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Ive found where the network access is but it only said auto select or manual no option to turn off data. 

by
EE Community Support Team

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

What reply do you get after texting AL to 150?

 

You will not be getting charged for this as you must have a data bundle included in your pack.

 

If you did not have data included you would be prompted to purchase one, as you can only use data with a bundle.

 

Many thanks,

 

Lee

by
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi Lee

 

it has just given me my current balance my last top up thats all ir says 

 

regards 

by
EE Community Support Team

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Hi @tigertoes0785

 

If you do get in contact with Customer Services they can remove the internet option from your account thought to make sure.

 

Many thanks,

 

Lee

by
Contributor

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Thank you so much for all your help Lee ive learnt a lot thank you.

by
EE Community Support Team

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

No problems at all @tigertoes0785

 

If you do need any further assistance, you know where we are Smiley Happy

 

Cheers

 

Lee

by
Grand Master
Solution
Accepted by topic author tigertoes0785
‎17-03-2017 04:35 PM

Re: I have a PAYG phone no internet access yet on my usage it says Free Data Usa

Look for Mobile/Packet/GPRS Data under Settings & turn it OFF. Probably under Network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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