by LornaY Investigator
Investigator

I have 521mb why cant I gift this?

 
9 REPLIES 9
by Grand Master
Grand Master

Re: I have 521mb why cant I gift this?

@LornaY: Are the nos. you are trying to gift it to on the same family a/c as you? They need to be to gift. See Gift Your Data and Set Controls .

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by Ace Contributor
Ace Contributor

Re: I have 521mb why cant I gift this?

Hi @LornaY once your data gets to 512MB you cant gift anymore until your data allowance renews.

by Brilliant Contributor
Brilliant Contributor

Re: I have 521mb why cant I gift this?

@David you need at least 500mb to gift data. But you can only transfer in 500 incruments so if @LornaY transfers 500mb it will leave her with just 21mb left.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by Ace Contributor
Ace Contributor

Re: I have 521mb why cant I gift this?

@BrendonH one of my lines got 512MB left but it wont allow me to transfer anymore.

by
EE Community Support Team

Re: I have 521mb why cant I gift this?

Hi @LornaY

 

Welcome to the community. 🙂

 

What happens when you try to gift the data?

 

Are you given any error messages?


Chris

by LornaY Investigator
Investigator

Re: I have 521mb why cant I gift this?

Hi Chris 

It says nobody has enough data to gift. 

 

Lorna

by
EE Community Support Team

Re: I have 521mb why cant I gift this?

Morning @LornaY

 

Thanks for coming back to us.

 

Can you text BALANCE to 150 from the number you want to gift data from, and let me know the reply you get?

 

Leanne 🙂

 

 

by LornaY Investigator
Investigator

Re: I have 521mb why cant I gift this?

Hi LeanneThis is the reply  Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowances are: unlimited minutes to use in the UK, and whilst abroad in our Europe Zone and You have unlimited texts in the UK and abroad in the EU. You have 521MB remaining of your 524MB data allowance. This will refresh 04 Mar 2019.   For a summary of your recent invoices and payments reply BILL.For info on our other Text Services, reply HELP or go to ee.co.uk/text150.Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I have 521mb why cant I gift this?

Great thanks @LornaY

 

Has the data gifting worked in the past for you?

 

Are you all on the same account?

 

Leanne.

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