by ludlowkerryanne Investigator
Investigator

I have 16gb of data and can sign into everything but facebook and messenger

I have plenty of data and can get on to everything on my phone Google gmail basically all apps except social media apps it keeps saying check internet connection but I know I have internet I have even tried to do it through Google but it saying can't load page check your internet connection please help

14 REPLIES 14
by Ace Contributor
Ace Contributor

Re: I have 16gb of data and can sign into everything but facebook and messenger

Has this issue just started to happen, as I know Facebook, Instagram were having issues yesterday.

by ludlowkerryanne Investigator
Investigator

Re: I have 16gb of data and can sign into everything but facebook and messenger

No it's been like it for a few days I have tried everything like checking data restrictions putting it on flight mode and back soft rest resting app prefreces uninstalling and reinstalling I brought a new phone and registered my new account by the next day I was unable to get on my facebook and messenger it's just says no internet connection or Wi-Fi check setting reload or details but it was fine the first day I don't unstand and puzzled

by ludlowkerryanne Investigator
Investigator

Re: I have 16gb of data and can sign into everything but facebook and messenger

Now it's come up saying solution I haven't had one !!!!!

by Ace Contributor
Ace Contributor

Re: I have 16gb of data and can sign into everything but facebook and messenger

I've just unmarked it as the solution. You may have inadvertently clicked on "mark as solution" 🙂

by ludlowkerryanne Investigator
Investigator

Re: I have 16gb of data and can sign into everything but facebook and messenger

I have checked out the YouTube channel that the link took me to but that had nothing to do with fixing my problem 😣

by Grand Master
Grand Master

Re: I have 16gb of data and can sign into everything but facebook and messenger

Media users worldwide are experiencing issues with some features of WhatsApp, Facebook and Instagram. Read it in all the newspapers.

 

Facebook is working to resolve this as soon as possible.

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by
EE Community Support Team

Re: I have 16gb of data and can sign into everything but facebook and messenger

Hi there @ludlowkerryanne

 

Is this the only app your having problems with?

 

Are you on the latest version of the app?

 

As previously advised if Facebook are having problems this could be the reason behind you not being able to log in. 

 

Thanks, 

 

Katie 🙂

by ludlowkerryanne Investigator
Investigator

Re: I have 16gb of data and can sign into everything but facebook and messenger

Yes these and Instagram and still having problems despite trying updated data restrictions factory rest aroplane mode on and back off I still can't get into my facebook I'm stuck on this one 

by
EE Community Support Team

Re: I have 16gb of data and can sign into everything but facebook and messenger

Hi @ludlowkerryanne

 

Have you tried logging in on another device?

 

Alternatively, I would recommend awaiting Facebook to confirm the issue is fixed. 

 

Thanks, 

 

Katie

by ludlowkerryanne Investigator
Investigator

Re: I have 16gb of data and can sign into everything but facebook and messenger

Hi Katie I have just tried to login on my Facebook with no success I'm
going to try and go into the EE shop tomorrow and see if I can now solve
this problem I still can't get no connection to Facebook no messenger not
Instagram I can get on everything else by my data so this one has me
baffled thanks for your help
by Grand Master
Grand Master

Re: I have 16gb of data and can sign into everything but facebook and messenger

by
EE Community Support Team

Re: I have 16gb of data and can sign into everything but facebook and messenger

Good Morning @ludlowkerryanne.

 

What phone are you using?

 

Have you tried logging into Facebook on a different device?

 

Jon

by ludlowkerryanne Investigator
Investigator

Re: I have 16gb of data and can sign into everything but facebook and messenger

Yeah I can get in on my phone through Wi-Fi and my friends through data and I have plenty of data left as I have checked I have a Samsung galaxy j5 I had to buy it last week as I lost my s8 but it was fine the first day and haven't been able to get in there since using my j5 on data since so this has me confused ThanksSent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I have 16gb of data and can sign into everything but facebook and messenger

Good Morning @ludlowkerryanne

 

Are you able to log onto www.bbc.co.uk?

 

Are you aware if you have a content lock switched on? you can check this by logging into your My EE Online and selecting 'Manage device'.

 

Speak soon, 

 

Katie 🙂

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