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I travelled to Portugal yesterday, but b4 I left U.K. I went in store to upgrade my plan to the 4gee max 25Gb, but I still don't have any reception since I landed in portugal yesterday.
Please help me resolve this as this issue is very urgent. I need to work with my my phone.
[MOD EDIT: Please do not post personal details on the forum]
Welcome to the Community!
Upgrading to a Max Plan doesn't automatically activate Roaming on your account unfortunately.
Are you a personal pay monthly customer?
If so I can send you a link to our Chat Team, they can help get you up and running.
Thanks - Karen.
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