by Ewoollen96 Investigator
Investigator

I’d like to remove a recurring add- on?

 
1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: I’d like to remove a recurring add- on?

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
6 REPLIES 6
Highlighted
by Grand Master
Grand Master
Solution

Re: I’d like to remove a recurring add- on?

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ewoollen96 Investigator
Investigator

Re: I’d like to remove a recurring add- on?

Thank you for your help! 

by Grand Master
Grand Master

Re: I’d like to remove a recurring add- on?

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I’d like to remove a recurring add- on?

Hi there @Ewoollen96

 

Glad you got the help you needed from the community 🙂

 

Have a great night.

by Elle8686
New Member

Re: I’d like to remove a recurring add- on?

HI, I have sent the message to 150 and again this month the data has been added? On my bill it doesnt show a a data add on, its showing that it is now part of my monthly data plan!?

by
EE Community Support Team

Re: I’d like to remove a recurring add- on?

Hi @Elle8686


Welcome to the community.


Our Mobile Care team should be able to sort this out for you. You can find the contact details on our get in touch help page.

 

Chris

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