by glyntrott Investigator
Investigator

I cant access some websites via EE network

I cant access https://agentos-uk.spiderbsc.com, a business saas platform on my EE network via iphone, ipad or surface pro.  

I have full access set on EE account, and the site access works when on wifi at home or work.  I'm getting a message 'site can't be reached' on Chrome.

 

Any suggestions why EE network is not allowing access?

1 SOLUTION

Accepted Solutions
by glyntrott Investigator
Investigator
Solution

Re: I cant access some websites via EE network

Thanks @James_B 

 

It does sound like the software providers settings.

9 REPLIES 9
by Grand Master
Grand Master

Re: I cant access some websites via EE network

Could it be your Switching Content Lock OFF or ON ? It is switched on on new contracts.

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by glyntrott Investigator
Investigator

.Re: I cant access some websites via EE network

I have it set to full access for a while.

by
EE Community Support Team

Re: I cant access some websites via EE network

Hi @glyntrott 

 

Welcome to the community.

 

Do you have a different SIM in each of your devices? Or are they connected through a single mobile data source, such as a hotspot or mobile router?

 

Chris

by glyntrott Investigator
Investigator

Re: I cant access some websites via EE network

I have a separate sim in the ipad and separte sim in the iphone.  Unable to access the site on the devices.

I have also hotspoted the iphone with a surface pro and can't get access.

by
EE Community Support Team

Re: I cant access some websites via EE network

Do you have any problems with any other websites, @glyntrott?

 

Chris

by glyntrott Investigator
Investigator

Re: I cant access some websites via EE network

No other problems with any other website

by
EE Community Support Team

Re: I cant access some websites via EE network

Hi @glyntrott,

 

I would recommend contacting the platform provider to see if they have any compatibility issues with mobile devices.

 

It's worth checking if their site is configured to connect with devices running on an IPv6 mobile network.

 

Thanks

 

James​​​​​​​

by glyntrott Investigator
Investigator
Solution

Re: I cant access some websites via EE network

Thanks @James_B 

 

It does sound like the software providers settings.

by
EE Community Support Team

Re: I cant access some websites via EE network

No problem @glyntrott 

 

Please keep us updated.

 

James

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