08-02-2018 08:08 AM
Did you ask for a PAC but not use it? That keeps your contract running.
08-02-2018 09:30 AM
Hello @Marcy only customer service have access to accounts to check and confirm why it has not been canceled yet.
You can contact them on 0800 956 6000 options 2, 4. These options will let you connect to an agent without having to input an active EE number first.
08-02-2018 11:12 AM
by max1486 Tuesday