by Latasha88
New Member

I can't use my data on my phone

 
3 REPLIES 3
by souz31 Investigator
Investigator

Re: I can't use my data on my phone

Mine hasnt been working all morning.

My phone updated last night.  We also had a powercut in southampton so not sure if that is an issue.

I have turned data on and off as well as airplane mode, turned phone on and off. I still get calls and texts.

I have logged a problem with EE as my phone was working fine last night.

So annoying but hopefully it is a problem with network and not my phone suddenly.

 

by
EE Community Support Team

Re: I can't use my data on my phone

Good morning @Latasha88

 

Thank you for joining the conversation in community 🙂

 

I'm sorry to hear that you are having difficulties using data on your phone.

 

What handset are you using?

 

Please pop your post code into our NETWORK STATUS CHECKER Look up planned maintenance and known problems in your area and let me know how you get on.

 

Thank you

 

Richard

 

🙂

by
EE Community Support Team

Re: I can't use my data on my phone

Good morning @souz31

 

Thank you for joining us in community 🙂

 

The powercut may have something to do with it, however I am not 100% sure.

 

I know you have logged the problem, however can you please pop your postcode into our NETWORK STATUS CHECKER Look up planned maintenance and known problems in your area and let me know what it says please.

 

Thanks

 

Richard

 

🙂

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