by wend67 Investigator
Investigator

I can't use Facebook on 4g, it says I'm offline, but everything else works.

Facebook won't work on 4g anymore, this started about a month ago. It's fine on wi-fi, but on 4g it says I'm offline, but all other apps work fine. This started about a month ago, I have a Samsung S8. Can anyone help please? 

7 REPLIES 7
by Grand Master
Grand Master

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

Could it be your Switching Content Lock OFF or ON ? Content Lock is reset ON with new & upgraded phones & often blocks social sites.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by wend67 Investigator
Investigator

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

Hi, I've had the contract for 18 months now, this problem just started about a month ago.

Get Outlook for Android
by Grand Master
Grand Master

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

Nevertheless have you checked your Content Lock?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by wend67 Investigator
Investigator

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

How do I check that? 

by Grand Master
Grand Master

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

Read the article I linked you to before.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by wend67 Investigator
Investigator

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

Hi, I've checked but it wasn't that. I've tried everything now, apart from deleting and reinstalling FB, as there is no delete function for this app, just a disable option. 

by
EE Community Support Team

Re: I can't use Facebook on 4g, it says I'm offline, but everything else works.

Hi @wend67,

 

Welcome to the EE Community.

 

Have you checked to see if there are any updates available for the app?

 

Thanks

 

James

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