by Wullierobson Investigator
Investigator

I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

 
9 REPLIES 9
by Grand Master
Grand Master

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

by
EE Community Support Team

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

Hello @Wullierobson.

 

Hope you are having a great time.

 

Are you able to make calls and texts in Canada?

 

Do you get an error when you send the text?

 

Speak soon 🙂

by Wullierobson Investigator
Investigator

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

Thanks

No

Yes I get the error



Sent from my iPhone
by
EE Community Support Team

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

Thanks @Wullierobson.

 

Is your account on an EE personal contract with us?

 

I will see what we can do to help 🙂

by Wullierobson Investigator
Investigator

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

Yeah it's a contract

Sent from my iPhone
by
EE Community Support Team

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

Great thanks @Wullierobson.

 

I have sent you a private message on here.

 

This has a link to our chat team who can look into this for you.

 

Have a great time 🙂

by Wullierobson Investigator
Investigator

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

It's saying connection unavailable

Sent from my iPhone
by
EE Employee

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

Hi @Wullierobson

 

Are you able to try accessing the link via another browser?

 

If the link doesn't work if you call customer services from another phone - they'll be able to help set up Roaming.

 

Thanks - Karen. Smiley Happy

by Skilled Contributor
Skilled Contributor

Re: I can't text 150 'TRAVEL' in Canada right now, anyone know what to do?

There is also a freephone number for EE Customer Services that you can call free using Skype or another VoIP app, from a computer or your phone via WiFi - it's +44 800 956 6000 .

 

Other than Skype, Tesco International Calling app is another good option - when you install it on your phone it gives you £1 free credit. 0800 numbers are free from this app as well, and of course it can be used over WiFi.

 

One of the above options should enable you to ring through to EE over any WiFi connection (hotels, restaurants, etc.), and get your roaming activated.

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