by Sophie19931
New Member

I can't connect to Facebook or Instagram with data, only Wi-Fi.

Just upgraded to Samsung s9. Noticed today that when I am just using data, I can't refresh social media such as Facebook or download media such as pictures sent through what's app. But can use internet browser and send messages on WhatsApp. As soon as I'm back on Wi-Fi it works again. 

Any ideas?

2 REPLIES 2
by Grand Master
Grand Master

Re: I can't connect to Facebook or Instagram with data, only Wi-Fi.

Could it be Content Lock on EE & T-Mobile & Safeguard on Orange ?

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by
EE Community Support Team

Re: I can't connect to Facebook or Instagram with data, only Wi-Fi.

Good Morning @Sophie19931

 

Welcome to the community. 

 

When you log in to your My EE does this show you have data remaining?

 

Have you got mobile data enabled in your settings?

 

Speak soon, Katie 🙂

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