17-12-2018 05:32 PM
Hi, my daughter has an iphone 6s and have just taken out a new contract but with the same sim. Since starting this contract last week she has been unable to use Snapchat with mobile data. I have been on manage device in my account but i can only select Strict or Full Access. Whenever I try to select Moderate I get the message
"Sorry, something went wrong.
We've not been able to update the Content Lock details. Please try again later"
I tried onliine chat earlier and the person said it had been switched to Moderate but when i logged on later, it was back to Strict. Any ideas?
17-12-2018 06:18 PM - edited 17-12-2018 06:18 PM
17-12-2018 10:23 PM
Hi, she can use it when full access is on. My problem is I don’t want to leave it on full settings and instead keep it on moderate. I try to select this but I continually get the message that there has been a problem and try later. Selecting strict or full access works perfectly.