by TNGuimaraes
New Member

I can't buy data abroad.

I'm the person in charge of the family account but, when trying to buy data abroad, it states that I can't buy anything because I'm not the person responsible.

What should I do?

Any ideas?

by Grand Master
Grand Master

Re: I can't buy data abroad.

Hi @TNGuimaraes 


If you log into your account and then Menu - Account settings - make sure that both the "I'm the bill payer" and "I'm the I'm the user" are ticked.



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EE Community Support Team

Re: I can't buy data abroad.

Hi and welcome to the community, @TNGuimaraes 🙂


Did @Northerner's advice help you purchase the data add-on?


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