by Misssuperted
Explorer

I can't access facebook, messenger or download WhatsApp pictures on data...

I can't access facebook, messenger or download WhatsApp pictures on data... I can still receive WhatsApp text messages and browse the internet so it's not that there is no 4g available.

 

Everything works fine on wifi.

 

Content lock is not on.

 

I have tried resetting APN and clearing data cache etc but nothing seems to work.

 

This has only been a problem since renewing our contract two months ago.

 

There is plenty of data left and we haven't got data save turned on etc.

 

Anyone know how to fix the problem?

 

Many thanks

Jen

3 REPLIES 3
by Profile closed
Not applicable

Re: I can't access facebook, messenger or download WhatsApp pictures on data...

Hi @Misssuperted 

 

Go to your online EE account and switch content lock to STRICT and back OFF again, please!

 

And let me know if it fixes your issues!

 

Can you do this for me! 🤗

 

Cheers 👍

 

BustaCrabb

by Misssuperted
Explorer

Re: I can't access facebook, messenger or download WhatsApp pictures on data...

Hi

 

Thanks for your response.

 

I turned content lock to strict, restarted the phone and tried to turn the content lock off but it said there was an error and to try again later. 🙈

 

Ended up chatting to EE support and they had to reset something in the system as there was an update that had been in process for a week! Once they had done whatever it was they did and turned the content lock off for me it all worked fine again.

 

Thanks for your help anyway.

Highlighted
by Profile closed
Not applicable

Re: I can't access facebook, messenger or download WhatsApp pictures on data...

Hi @Misssuperted 

 

Thank you for notifying me and updating on the other information!

 

I'm chuffed you're all fixed & ready to rock!

 

Take care, and have a great day 🤗

 

Cheers 👍

 

BustaCrabb 🦀

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