by alicestuff Investigator
Investigator

I can't access add-on.ee.co.uk from my phone

Hello helpful people!

 

I can't access add-on.ee.co.uk from my phone.  The page times out, http error 504

 

I have wifi off (I can load a page with wifi on)

 

My phone is a blackberry priv running android

 

I have tried in chrome and firefox

 

I have a sim-only pay monthly contract

 

Any ideas?  I am nearly out of data and would like to top up before I go on holiday to somewhere with intermittent reception!

 

Thanks!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I can't access add-on.ee.co.uk from my phone

Hi @alicestuff

 

Welcome to the community. 🙂

 

Are you able to download and use the My EE app?

 

You should be able to add some data from there.

 

Chris

5 REPLIES 5
by Grand Master
Grand Master

Re: I can't access add-on.ee.co.uk from my phone

by alicestuff Investigator
Investigator

Re: I can't access add-on.ee.co.uk from my phone

Also no good 😞

 

(that's the one that I clicked on from the text message, though also no luck with just add-on.ee.co.uk)

by
EE Community Support Team
Solution

Re: I can't access add-on.ee.co.uk from my phone

Hi @alicestuff

 

Welcome to the community. 🙂

 

Are you able to download and use the My EE app?

 

You should be able to add some data from there.

 

Chris

by alicestuff Investigator
Investigator

Re: I can't access add-on.ee.co.uk from my phone

Yes!  I thought it might and downloaded it last night but couldn't actually use it due to the maintenance going on.  And then forgot about it, so thank you for the reminder and I have just got it working 🙂

 

More than acceptable as a workaround!

by
EE Community Support Team

Re: I can't access add-on.ee.co.uk from my phone

Glad I could help, @alicestuff. 🙂

 

Chris

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