02-02-2019 09:59 AM
I have two Samsung S8s that work brilliantly apart from not letting me view MY OWN website when I'm away from the house...via home wifi it's fine, same with any public wifi spots...but if all I have is data roaming I get a "connection error"....any ideas, I've tried everything I can think of. The website has a SSL cert. Thanks
02-02-2019 12:17 PM
02-02-2019 12:52 PM
Hi thanks for replying. I can access ANY other websites using either phone on data.
My customers can access the site on their phones without problem (try it, www.thegreatbritishfoodhub.com). I've tried using different browsers and nothing makes any difference. I've called EE...they're stumped, I've called my site's Hosting Co and they can't work it out either??
02-02-2019 01:57 PM
What browser are you using? Try chrome.
02-02-2019 05:40 PM - edited 02-02-2019 05:43 PM
Are these phones new contracts or recently upgraded? Could it be your Switching Content Lock OFF or ON ? Content Lock is reset ON with new & upgraded phones.
That is not the sort of site that Content Lock should be restricting but you never know.
02-02-2019 08:19 PM
Chrome is my main browser...also tried Mozilla and Safari...still says closed connection err
02-02-2019 08:21 PM
Had phones 18 months...site launched in October, problems started at the same time. There are many times a day I need to access the site via my phone and it's driving me nuts having to find a McDonalds just to connect to their wifi 😕
02-02-2019 10:32 PM
Have you checked the state of your Content Lock & tried turning it OFF if it is ON?
02-02-2019 10:47 PM - edited 02-02-2019 10:52 PM
Sorry to hear you can't access your website while connected to EE's data network.
I had a similar problem and after doing some investigating, I found that EE have moved from IPv4 to IPv6 and found that EE will not connect to some websites that only use an IPv4 address.
I ran a test on your website and found you have an IPv6 address on your DNS records but when you try to browse it from an ISP that supports IPv6, it's stating:
"This site can't be reached
You need to contact your web hosting provider and make sure you have the correct IPv6 address that's on your DNS records and that the IPv6 address is properly configured for your website.
Are you using shared hosting with 1&1 or do you have your own instance like a cloud server?
If you do have your own instance, are you running Ubuntu or Centos with Apache or NGINX and what PHP version?
I hope this helps.
by max1486 Tuesday
by Maisie2 Saturday