21-09-2017 10:02 AM
The sim card credit is 0, and without any data, I pay for it in the store in Birminghang, and I live in another place, how could I do????
22-09-2017 10:54 AM
I had a similar problem yesterday. I put a new sim-card in that was supposed to have 200MB on it but it wasn't giving me internet access. I went to http://add-on.ee.co.uk/status and this did load although it didn't mention anything about any pending add-ons but offered two buttons 'Register' and 'Activate' (I think, it /was/ yesterday). I clicked on 'Activate' and lo, and behold!, my 200MB appeared. You might try the same.
22-09-2017 12:02 PM - edited 22-09-2017 12:02 PM
Amazing help, @Haydon-Berrow. 🙂
Thank you so much for sharing your solution, fingers crossed it will help @sherry0224 and anyone else that has a similar problem.
As a thank you, I’d love to treat you to dinner on us for sharing your expertise.
I’m going to send you a private message – please reply to that message with your address details so that I can pop a restaurant voucher in the post.
Keep up the great work – it’s the people here who make this community a great place to be – and enjoy your meal out!
26-09-2017 05:02 PM - edited 26-09-2017 05:12 PM
For reasons best known to themselves, EE won't let me post a screenshot as an image so here it is as a video. Go to your browser and use it to go to page add-on.ee.co.uk/status. It's a screenshot of add-on-ee.co.uk/status for the sim card I mentioned. You can see that it says there is no data and no credit but gives an 'Activate' button and when I clicked on it my 200 MB appeared. I'm using the 'internet' app on my mobile phone but the browser on my laptop would also have worked if I was tethering a dongle (or my phone).
Just a check ... you said you bought it in Birmingham but you aren't there now. Are you abroad and having roaming difficulties?
PS. This is a throw-away sim card. I don't care that it gives away my number.
28-09-2017 09:58 AM
Err, no. It's good that I can now post images but there is no moderation on videos so it seems a little strange that photos are moderated. I posted that image above yesterday and it was visible (to me) when I posted it but when I return this morning it's a smallish white square with a faint red circle and angled diameter in it. Presumably a moderator has to give it the ok before it is visible.
28-09-2017 11:07 AM - edited 28-09-2017 11:09 AM
01-10-2017 09:56 AM