by Josh108 Investigator
Investigator

I bought a 13GB International data sim 3 days ago. I have only received 3GB.

 
6 REPLIES 6
by Grand Master
Grand Master

Re: I bought a 13GB International data sim 3 days ago. I have only received 3GB.

Hi @Josh108 

 

Where did you buy it? 

 

Was it preloaded?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Josh108 Investigator
Investigator

Re: I bought a 13GB International data sim 3 days ago. I have only received 3GB.

Screenshot_20190409-194101_Samsung Experience Home.jpgSystem notification

 

I bought it at the airport. I was told that the extra 10GB will automatically load.

 

I received a text that my data is almost used up. 

 

My system sent me this notification. 

by Grand Master
Grand Master

Re: I bought a 13GB International data sim 3 days ago. I have only received 3GB.

Hi @Josh108 

 

You need to use up the data which came with the SIM, then the bonus data will be applied.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Josh108 Investigator
Investigator

Re: I bought a 13GB International data sim 3 days ago. I have only received 3GB.

Thank you for your help. 

 

I've already finished the 3GB. I now don't have any mobile data. Need to connect via WiFi.

 

I've also tried texting LHR10 to 150.

 

 

by
EE Community Support Team

Re: I bought a 13GB International data sim 3 days ago. I have only received 3GB.

Good Morning @Josh108

 

Thank you very much for confirming this. 

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

by Josh108 Investigator
Investigator

Re: I bought a 13GB International data sim 3 days ago. I have only received 3GB.

Thank you everyone for your help.

 

I am terribly disappointed with this network. 

 

I have resorted to using my home sim and roaming in the UK with that.

 

 

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