by trixie2
Explorer

I am unable to use facebook without wifi and receive pictures via WhatsApp

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I am unable to use facebook without wifi and receive pictures via WhatsApp

@trixie2  Log into your online EE account and turn content lock to strict then restart the device once restarted turn content lock back off.

 

as for what’s app open settings within the what’s app app then go to data and storage options and make sure you select WiFi + cellular on all the options you want them on. 

View solution in original post

5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: I am unable to use facebook without wifi and receive pictures via WhatsApp

@trixie2  Log into your online EE account and turn content lock to strict then restart the device once restarted turn content lock back off.

 

as for what’s app open settings within the what’s app app then go to data and storage options and make sure you select WiFi + cellular on all the options you want them on. 

View solution in original post

by Grand Master
Grand Master

Re: I am unable to use facebook without wifi and receive pictures via WhatsApp

@trixie2 : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by trixie2
Explorer

Re: I am unable to use facebook without wifi and receive pictures via WhatsApp

Thank you 🙂 its finally working! 

by Grand Master
Grand Master

Re: I am unable to use facebook without wifi and receive pictures via WhatsApp

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: I am unable to use facebook without wifi and receive pictures via WhatsApp

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