28-06-2018 09:19 PM
Since returning to the UK after a holiday in Tenerife, I only get H+ instead of 3G and 4G, can anyone help please?
29-06-2018 04:27 AM
@charmster911 Have you tried just restarting the device ?
29-06-2018 08:48 AM
29-06-2018 12:42 PM
No, I'm afraid it did not. I have tried mobile internet in different towns where I had 3G before and I am only getting H+. I will call EE helpline I think. Thanks for trying to help 🙂
29-06-2018 01:56 PM
I have tried mobile internet in different towns where I had 3G before and I am only getting H+.
H+ is better than 3G. It is between 3G & 4G.
29-06-2018 07:04 PM
OK what you need to do is check your Network Settings.
The handset must be set to pick up 4G, if it isn’t then 4G is out .
’H+’ is 3G btw also known as DC-HSDPA /Dual circuit-High Speed Data Packet Access..the most evolved of 3G and as fast on occasions as 4G proper.
The other possibility is that EE have turned off 4G in your area whilst it isn’t impossible,this is highly unlikely.
And perform a handset reset..just in case.
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