by charmster911 Investigator
Investigator

I am unable to get 3G & 4G since returning to the UK from Tenerife, only H+

Since returning to the UK after a holiday in Tenerife, I only get H+ instead of 3G and 4G, can anyone help please?

6 REPLIES 6
by Grand Master
Grand Master

Re: I am unable to get 3G & 4G since returning to the UK from Tenerife, only

@charmster911 Have you tried just restarting the device ? 

by
EE Community Support Team

Re: I am unable to get 3G & 4G since returning to the UK from Tenerife, only H+

Hi @charmster911,

 

Welcome to the EE Community.

 

Did the restart help?

 

If not, please check for problems in your area on the network status checker and make sure 4G is turned on in your settings.

 

Thanks

 

James

by charmster911 Investigator
Investigator

Re: I am unable to get 3G & 4G since returning to the UK from Tenerife, only

No, I'm afraid it did not. I have tried mobile internet in different towns where I had 3G before and I am only getting H+. I will call EE helpline I think. Thanks for trying to help 🙂

by
EE Community Support Team

Re: I am unable to get 3G & 4G since returning to the UK from Tenerife, only

No problem @charmster911

 

Please let us know how you get on.

 

Thanks

 

James

by Grand Master
Grand Master

Re: I am unable to get 3G & 4G since returning to the UK from Tenerife, only


@charmster911 wrote:

I have tried mobile internet in different towns where I had 3G before and I am only getting H+.


H+ is better than 3G. It is between 3G & 4G.

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by Peterkin262 Contributor
Contributor

Re: I am unable to get 3G & 4G since returning to the UK from Tenerife, only

OK what you need to do is check your Network Settings.

 

The handset must be set to pick up 4G, if it isn’t then 4G is out .

 

’H+’ is 3G btw also known as DC-HSDPA /Dual circuit-High Speed Data Packet Access..the most evolved of 3G and as fast on occasions as 4G proper.

 

The other possibility is that EE have turned off 4G in your area whilst it isn’t impossible,this is highly unlikely. 

 

And perform a handset reset..just in case. 

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