by Physcotim Investigator
Investigator

I am in the USA, should I be able to use my data and calls as in the UK.

I recently changed / upgraded from 4g extra to 4gee max because the guy in the shop said I would be able to use my phone in USA, where I now am.

my account says EU but not USA, any help? 

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Hello @Physcotim

 

Thank you for taking the time to visit the Community. Smiley Happy

 

What date did you upgrade from your EE Extra Plan to the Max Plan?

 

When you arrived in the U.S. you should have received a welcome text, does the text message state you can use your minutes, texts and data while in the U.S.?

by Physcotim Investigator
Investigator

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Hello, I updated on May 12 and travelled to USA on May 13. Only text I got was the standard opt in for £4 for 500mb a day and £5 for calls a day 

I hope they haven't mis-sold me?

by Brilliant Contributor
Brilliant Contributor

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Thank you for taking the time to reply @PhyscotimSmiley Happy

 

As you upgraded on the 12th May 2017, you should have been placed onto the 2017 Max Plan which now includes USA in the roaming benefits.

 

It would appear you have been placed onto the old 2016 Max Plan which does not include roaming in the U.S.

 

I would recommend you speak to customer service using Live Chat, explain the situation and they will be able to change your price plan.

by
EE Employee

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Hi @Physcotim and welcome to the Community.

 

Your tariff may be in the process of changing as they normally take effect from your next billing cycle.

 

So I can get you to the correct team, please may I know if you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Physcotim Investigator
Investigator

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Hi Lee,

i am on a personal account with EE

 

regards Tim

by Physcotim Investigator
Investigator

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Hi @Lee_H I'm on an EE personal account

 

regards

 

Tim

by
EE Employee

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Hi @Physcotim

 

Please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Ace Contributor
Ace Contributor

Re: I am in the USA, should I be able to use my data and calls as in the UK.

You can't add the travel data pass to the old MAX plans though.

by
EE Community Support Team

Re: I am in the USA, should I be able to use my data and calls as in the UK.

Thanks @chistery.

 

From 15 June, Travel Data Pass will also be available to customers with 4GEE and Max plans who joined or upgraded from August 2016.

 

For full information on our Travel Data Pass see our help page here.

 

Hope you got everything sorted @Physcotim

 

 

 

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