by Lynseylou Established Contributor
Established Contributor

Huge delay in connecting to Pokémon Go and Kik on mobile data

 Whenever I go from using my WiFi at home to using my mobile 4G data there's a huge delay in letting me connect to Pokémon Go and Kik. Everything else works (Facebook, Pinterest, WhatsApp, Email...). It says I have 4G and full signal.  Pokémon Go just won't load and neither will Kik. They do eventually but it's hours later which is really inconvenient especially when I've got limited time to use both.  

 

I've got Samsung Galaxy S7edge and running Nougat. Thanks

1 SOLUTION

Accepted Solutions
by omawill Valued Contributor
Valued Contributor
Solution

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Hi

To find out your S7's APN settings check out this

21 REPLIES 21
by Grand Master
Grand Master

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Hi, 

 

If everything else works on 4G when you come off wifi, then this seems to be an issue with those apps not EE network. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Hi @Lynseylou

 

Thanks for coming to the Community! Smiley Happy

 

Are both of the apps up to date?

 

If they are I would try deleting and re-installing them.

 

Thanks - Karen. Smiley Happy

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Thank you for replying. They're both up to date and I've also uninstalled then reinstalled them both several times and factory reset my phone.  It hasn't helped unfortunately but thank you for your reply ☺️

by
EE Employee

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

No problem @Lynseylou

 

It's strange you're only having issues with these two apps.

 

What's your remaining storage like on your phone?

 

Thanks - Karen. Smiley Happy

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

I did think this also it's just weird that it's two apps completely independent of each other. I'm wondering where else I could maybe get some answers.... 🤔🤔. Thank you for replying 🙂

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Yes I agree. That's what's got me so baffled. They're completely independent of each other. I've tried restarting my phone, turning the WiFi off on my phone before leaving the house, turning phone off completely and turning it back on when I get to my location... Everything I can think of. I don't use WiFi away from home they just randomly start working again without me doing anything but not when I need it to! 😂. My storage and RAM is fine,  phone not rooted or any 3rd party stuff on it.... 

by
EE Employee

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Hi @Lynseylou

 

They'll probably both have forums.

 

It might be worth popping on to see if anyone else is experiencing issues.

 

Have a lovely weekend!

 

Thanks - Karen. Smiley Happy

by Brilliant Contributor
Brilliant Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Pokemon Go take ages for me too on the Three network.

 

I would talk to Niantic. And whoever develops Kik. 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Oh thank you! Got a link by any chance? It's not always, just when I initially go from WiFi to data... It's hours sometimes!! 

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Thank you flower. You too ❤️

by Brilliant Contributor
Brilliant Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

CLICK HERE for Pokemon Go

 

CLICK HERE for Kik 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Thank you so much! ☺️

by
EE Employee

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Let us know how you get on @Lynseylou

 

Thanks - Karen. Smiley Very Happy

by ShaunHastings
Explorer

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Change your APN setting to IPv4 if it's not already, seems like IPv6 will not work correctly for some reason, I've had the same issue for almost 2 months and switching from IPv4/IPv6 to just IPv4 has fixed it.

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Where would those settings be Shaun? I can't find them? 

by omawill Valued Contributor
Valued Contributor
Solution

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Hi

To find out your S7's APN settings check out this

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

I found it but it won't let me change any of the settings... 

by omawill Valued Contributor
Valued Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data

Apologies, I am a heavy Apple user haha. I would assume it should let you change them, although I did read somewhere that EE didn't let you change the APN settings I think (a while ago). 

I would agree with above posts, this seems more of an app issue although it is very strange it happened to more than one app, I experienced delays (not being able to access some apps at all) on the Three network. When I moved to EE all the issues went away. 

by Lynseylou Established Contributor
Established Contributor

Re: Huge delay in connecting to Pokémon Go and Kik on mobile data


@omawill wrote:

Apologies, I am a heavy Apple user haha. I would assume it should let you change them, although I did read somewhere that EE didn't let you change the APN settings I think (a while ago). 

I would agree with above posts, this seems more of an app issue although it is very strange it happened to more than one app, I experienced delays (not being able to access some apps at all) on the Three network. When I moved to EE all the issues went away. 


It let me add it rather than change the existing one and it seems to have solved the problem! Thank you so much ☺️

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